Help and support
Need a hand?
Answers to the common questions are below. If yours isn't there, write to us and we'll get back to you.
Your journey
Does the game save by itself?
Yes. It saves after every change, on the device you're playing on, so you can close it whenever you like. There's no account, and nothing is kept online.
How do I move my journey to another device, or between the website and the app?
The website and the iPhone and iPad app each keep their own journey. To carry one across:
- Where you've been playing, open the Menu and choose Save / Restore Progress, then Copy the code.
- Send the code to yourself, for example in a note or an email.
- On the other device, open the same screen, paste the code under Restore progress, and choose Restore it.
How do I keep a backup?
Copy the code from Save / Restore Progress now and then, and keep it somewhere safe. If your browser's data is ever cleared, or you change phones, the code brings your journey back.
Can more than one person play on the same device?
Yes. On the title screen, choose Switch traveller. Each traveller has their own journey.
How do I start again?
Choose Start a new journey on the title screen. This replaces the current traveller's journey, so copy its code first if you might want it back.
Playing
How do I play?
Tap the ground to walk, tap people to talk to them, and press and hold anything to see everything you can do with it. Pinch to zoom, and twist two fingers to turn the camera. With a mouse, click to walk and right-click for more. How to play in the game's menu covers the rest.
I'm stuck. Where do I go next?
The panel at the top of the screen shows your current task, and What's next? under it gives a hint. A gold marker shows where to go, and tapping the map walks you there.
Does it work without a connection?
The app plays fully offline. On the website, the game keeps a copy once it has loaded, so it plays offline too, especially if you add it to your home screen.
It runs slowly on my device.
The game draws a 3D world, so older phones and tablets work harder. Closing other apps helps, and so does zooming in a little. Please tell us your device in a report, so we can make it smoother.
Is it really free? Does it have ads?
It's free, with no ads, no accounts and nothing to buy. See the privacy policy for what the game keeps and sends.
Found a problem?
The quickest way is from inside the game: open the Menu and choose Report a bug or send feedback. It can include where you were in the game, which helps us find the problem.
Write to us
For anything else, or to ask us to delete something you've sent, use this form. We usually reply within a few days.